Accessibility

Crealy Theme Park and Resort has been designed for guests with disabilities and/or additional access needs firmly in mind. All our team are trained to recognise the individual needs of our guests and will do everything possible to ensure all guests have a safe and memorable visit.

We offer a number of Blue Badge spaces on a first come first serve basis. This parking is situated next to the main entrance, opposite the main car park, and can be access by travelling along the driveway until you approach a right turn, signed ‘disabled car park’. 

View our Accessibility guide

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Accessible Attractions

We have two accessible attractions - an ability swing and roundabout located in Sooty Land. 

 

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Accessible Toilets

We have disabled toilets located at every toilet block, and an additional larger area at the top of the park opposite the Adventure zone equipped with a mobile hoist, privacy screens and an adjustable changing bed.

Ride Access Pass (RAP)

Our team will do everything we can to assist you in applying for a Ride Access Pass (RAP), however we are not able to visually assess individual’s abilities, so we must ask that the documentation above is present when applying. If this is a letter from a medical advisor, this must specifically state that a guest cannot queue, rather than a general diagnosis. Unless the nature of the disability is clearly stated, we are unable to know what support may be required.

  1. Who can get a Ride Access Pass (RAP)?

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    To qualify, you must provide:

    • Disability Living/Attendance Allowance (DLA) - dated within the last 2 years (higher mobility component)
    • Personal Independence Payment (PIP) letter - dated within the last 2 years (enhanced mobility component)
    • Access Card (Showing the Queue symbol)
    • Blue Badge
    • A letter from your GP or consultant which clearly states you are unable to queue and why - dated within last 2 years on headed paper & signed

  2. How do I book a Ride Access Pass (RAP)?

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    Pre-booking is recommended

    • Email rap@crealy.co.uk
    • Make sure you attach your relevant documentation
    • If you do not hear back from us, please assume a RAP has not been booked you.
    • If this is the case, bring your proof of eligibility with you on the day of your visit and head to the Ticket Office

  3. Using your Ride Access Pass (RAP)

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    Only valid on the day of issue.

    • You will be issued with a Wristband and a Ride Access Pass (RAP) card
    • Please make sure the wristband is worn by the guest eligible for the Ride Access Pass
    • Please present this to the Ride Operator when entering a ride and wait at the exit so the operator can see you
    • The operator will mark your pass; you can re-ride after one hour
    • On busy days, please expect to wait at least 1 ride cycle and only use the pass where necessary
    • Band 1 rides can be used multiple times throughout the day
    • Band 2 rides can be only used twice through the day
    • Guests using the ride access pass must have a carer over the age of 18 to accompany them onto the ride
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    Carers Policy

    We have a range of options available for Carers visiting the Theme Park.

    Find Out More

Accessibility FAQ's

Yes – the majority of paths are flat and tarmacked. All rides and indoor areas are wheelchair accessible. We require use of manual and motorised wheelchairs to be safe, sensible and controlled.  

 

Yes – we have a number of manual wheelchairs available to hire each day at a £20 deposit. Contact us on  guestservices@crealy.co.uk to get one reserved before your visit.

 

Yes – service dogs who are fully trained, wearing a vest and have a valid Service Dogs ID card are permitted onto the park. Unfortunately, they cannot be taken on rides and will need left with another member of the party.

 

Yes – our first aid centre (located next to Jungle Journey) has a ramp to gain entrance.

 

Yes – the larger accessible toilet, located at the top of the Theme Park opposite Adventure Zone, requires a RADAR key. There can be located from: Lavazza in Atlantis, Adventurers’ Bar, Gift Shop, and the Information window at the main entrance.

 

Yes – we offer Ride Access Passes to guests who are unable to queue.

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