Food & Beverage Team Member

Our Food & Beverage Team helps to deliver delicious food experiences for our Theme Park and Resorts guests every day during their visit. It is a varied role, working in one (or more) of our on-site restaurants, coffee outlets, and kiosks. Whatever task you are doing, you’ll have the chance to gain experience in many diverse areas of our business, it is expected that you’ll deliver service to the highest standard, ensuring we exceed the expectations of all our guests through preparation, production, and service.

You are expected to be role models in delivering exceptional guest interactions whilst:

· Operating till systems and card handling.

· Taking orders

· Serving food and drinks

· Preparing food for outlets

· Preparing and serving hot drinks

· Daily cleaning of kitchen, dining and serving areas.

· Achieve sales targes set by your manager by upselling items and promotions.

· Actively seek ways to increase revenue and keep wastage at a minimum.

· Putting away delivers and stock.

· Visual merchandising – ensuring that displays are kept well stocked.

· Looking after our VIP guests and our Annual Pass Holders

· Sharing your park knowledge to answer queries from our guests.

No prior experience is required, as comprehensive training will be provided. However, a passion for customer service, sales, and a positive attitude toward learning new skills are

essential! If you don’t already hold Level 1 or Level 2 Food Hygiene qualifications, don’t worry—we’ll cover this through our on-site training program.

What We’re Looking For:

· A passion for customer service and creating exceptional experiences.

· Comfort working outside in all weather.

· Excellent observational and communication skills.

· Confidence when interacting with the public.

· Willingness to undertake Health and Safety training and assessments.

· Possess and ability to work independently and as part of a larger team and enjoy sharing a passion for giving a great guest experience.

Hours will be rostered in advance. You must also be flexible to meet the peak and off-peak demands of our opening.

Our team is the key to our success, we are all one team working together. We offer full training and ongoing support throughout the season. Whatever stage you are at in your working life, we have something for you. All we need is for you to have a positive attitude and enjoy working as part of a team and in a fast-paced environment.

We believe in "Warm & Welcoming" service, creating "Great Spaces", making things "Easy for All", and delivering "Moments of Joy". If you share our values and love working in a fast-paced, guest-focused environment, we’d love to hear from you.

You will need to have proof of right to work in the UK (either a birth certificate or current passport) and be able to provide details of a reference. Please ensure you have both before applying.