Guest Services (please note Guest Services will be closed from 31st October until 31st March) (Located behind the Gift Shop) are more than happy to help with the following:
Lost Property: Misplaced your property? It may have already been handed in to Guest Services so be sure to check.
Lost Children: Once you have entered the Park visit Guest Services to collect a 'Lost Child Wristband' just to give you piece of mind. Always select a designated meeting point, just in case you get separated. If you should lose a child, please speak to any member of the Crealy team who will be able to seek assistance for you.
Dog Kennels: Kennels are available for your dog for just a £15 refundable deposit. Kennels are limited so please book in advance to avoid disappointment. Call our Guest Services Team on 01395 233 200. PLEASE NOTE: We don't provide bowls in the kennels and advise you to bring a bowl, a bed, blankets and toys for your dog’s comfort. You will be responsible for clearing away any mess left by your pooch!
Baby change and feeding facilities: Baby changing facilities are located in all toilets across the park as indicated on the park map. There is a baby feeding area in the baby change room opposite the Adventure Zone entrance. Please ask a team member for directions.
WI-FI: Want to Tweet or Facebook your friends to tell them what a great time you are having? FREE WI-FI can be found in the Adventurers food court in the Adventure Zone. *Service subject to availability
Lockers: Lockers are available for storing your personal belongings, bags and picnic. Lockers are located in the entrance foyer to the Adventure Zone. (a small rental cost applies)
Park Pass-Outs: If you wish to leave the park and return the same day, you will need to obtain a hand stamp from a team member at the turnstiles. You must have a valid hand stamp to gain re-entry to the Park.
FREE 6 day return tickets: Don't forget our 7 days of fun for the price of 1 offer; simply validate your ticket at guest services to entitle you to free entry to the Park the next 6 days!
Guide Dogs: Guide dogs are welcome in to the park, however for safety reasons, dogs will not be able to accompany guests onto the rides. Guide dogs may accompany their owner as far as the loading point, but please ensure that guide dogs are left with another member of the group and not left unattended.
First Aid Point: The First Aid Station is located at the side of the Animal Barn. We have qualified team on duty every day the park is open.
Wheel Chairs: We have a limited number of wheelchairs for hire, these are issued on a first come first served basis. Wheelchairs can be hired from the ticket office for a £15 refundable deposit.